Website management
A website maintenance plan starts with ownership.
Before choosing tools or scheduling updates, clarify who is responsible for the website and what keeping it operational means for your organisation.
Read the guideInsights
Practical thinking
for better technology decisions.
Short guides to help you frame the right questions before starting a technology project.
Start with the problem.
A clear business need is the best foundation for a useful technology decision.
Business intelligence
Start a dashboard with a decision.
A useful reporting brief begins with the decision someone needs to make, rather than a list of charts they would like to see.
Read the guideAI & automation
Choose one useful AI starting point.
An AI discussion is more productive when it begins with a specific task and a clear way to judge whether the result is helpful.
Read the guideWebsite management
A website maintenance plan starts with ownership.
Before choosing tools or scheduling updates, clarify who is responsible for the website and what keeping it operational means for your organisation.
Map the responsibilities
List who manages content, hosting, domain renewals, updates and backups. Where an external provider is involved, make the handover and escalation route clear.
Agree what needs attention
Identify the pages and functions that matter most: enquiries, publishing, downloads or customer access. Use these priorities to shape the maintenance scope.
Make recovery part of the conversation
Ask how backups are maintained, how a restore would be handled and who can authorise changes when something goes wrong.
Business intelligence
Start a dashboard with a decision.
A useful reporting brief begins with the decision someone needs to make, rather than a list of charts they would like to see.
Name the decision
Describe the question the report should answer, who will use it and what action they might take.
Understand the information
List the data sources, the person responsible for each source and how often the information needs to be refreshed.
Agree the meaning of each measure
Write down definitions before building the dashboard. Teams should share an understanding of what a measure includes and how to interpret it.
AI & automation
Choose one useful AI starting point.
An AI discussion is more productive when it begins with a specific task and a clear way to judge whether the result is helpful.
Choose a bounded task
Describe one repetitive or information-heavy activity. Identify where people spend time and what a useful result would look like.
Set the boundaries
Discuss which information may be used, who should have access and where human review is needed. Include the people responsible for the process.
Define a small evaluation
Agree examples to try, who will review the outputs and the criteria for continuing, adjusting or stopping the pilot.
Turn a question into a practical plan.
If one of these topics reflects a challenge in your organisation, let’s talk through it.